“We regret to inform you that Spirit Airlines has ceased global operations. All Spirit flights have been cancelled, and customer service is no longer available.” This is how travelers were greeted at the Spirit Airlines counter in Terminal A at LaGuardia Airport. A cardboard sign in front of vacant terminals, just below a list of cancelled flights.
This past Saturday, one of America's pioneers in budget air travel closed up shop, leaving thousands of travelers stranded across the country in various locales with pending refunds for trips they never quite finished.
I felt a great deal of empathy for these folks as I was once on the receiving end of an airline going under, not the sort of thing you hope to hear about a company that is supposed to fly over things. My family was on an elaborate vacation to Mexico City and eventually Acapulco with our choice of carrier being Braniff, the airline with the whimsically painted planes. We were jet setters, with my older brother's junior high Spanish as our key to travel south of the border.
Except Braniff chose this moment in time to have a little financial hiccup. Once we landed in Mexico City, it became apparent that due to circumstance beyond their control, they would be unable to bring us back. A corporate restructuring was taking place somewhere in Texas, and we were told that we would have to find our own way from there.
Keeping in mind this was a long time before things like cell phones and Al Gore's Internet, so all of the communications needed to make these transactions were done with pay phones and garbled interactions at ticket counters with employees who may or may not have just lost their jobs. Suddenly the appeal of flying around in a great purple 727 had lost all its appeal, and all we really wanted was a way home.
Eventually it was Mexicana Airlines that jumped into the breach in which we found ourselves. They picked us up and got the five of us where we were headed, and eventually safely back to Estados Unidos. It pains me to tell you that Mexicana stopped flying in 2010, no doubt leaving some other families in the middle of their dream vacations, so they won't be there to pick up the pieces for the stranded travelers left in Spirit's wake.
If man were meant to fly, he'd been given better customer service.